TAP

TAP is your one-stop shop for documentation for web operations products, capabilities, guidelines, and processes.

  • The Web Strategy and Operations team resides within the E-Commerce & Digital Marketing Strategy department and works together to implement the digital marketing strategy across degree programs, executive education, and edX. The operations/production team consists of Web Producers and Sr. Web Producers. The Web Production Manager oversees the operations/production side.

    Web Producers

    The Web Producer is responsible for the implementation and maintenance of web properties across a variety of channels and products. This role works with stakeholders within the marketing department and leverages industry best practices on our marketing web properties. 

    Web Production Manager

    The Web Operations Manager is responsible for leading a team of Web Producers, collaborating with stakeholders to develop efficient processes and managing the day-to-day operations for ticket and project completion.

  • If you are asking these questions, please reach out:

    • When can this ticket be complete?
    • When can we start this project?
    • How should we ticket this request to your team?
    • Is this design possible?
    • Can we do this new feature/design/etc.?
    • I’m kicking off this project, who should I involve? 
    • General functionality questions
    • General timeline or process questions

  • We’ve been working hard to keep TAP updated to give you the most up-to-date info and best examples of what programs have been doing. However, if you still have questions, feel free to use Slack to contact the web production manager with your issue or question.