Transcribing Videos via 3PlayMedia

Do you need to request an Audio Description for a video? You can jump to the Audio Description instructions further down the page.

All of our videos are captioned by a third-party service called 3PlayMedia. If you don’t have a login already, please reach out to Helpdesk to get access. After getting login credentials, you can access the admin here.

Quick Links

Stakeholder Process

  1. Partner Marketing uploads the video to YouTube.
  2. A ticket is created by Marketing Operations to Web Ops to send the YouTube link to 3PlayMedia for captioning.
  3. Once completed, the Web Ops team provides the .SRT caption file in the ticket.
  4. Partner Marketing then uploads the caption file to YouTube.
  5. An additional ticket from Marketing Operations could include Wep Ops embedding the video on a degree or minisite page.

Ready to Caption? Step by Step Guide to Captioning a Video

  1. When you are ready to submit a video for captioning, go to the 3PlayMedia site. In the top left menu, click on the Order Services button.
  1. Select Transcription & Captioning, and the Standard for Turnaround Service Level. In the rare case there is an urgent request, you can use one of the more expedited options here.
  1. If you need to add optional services, see more information below in our audio description section. Otherwise click to Step 3.
  2. Select the existing program folder that corresponds with the video. (ex. AU-MBA) and then click Add Files from Links to paste the provided unlisted youtube video links provided by Brand Marketing.
  1. Then you will continue to Step 4: Finalize Order, and click Submit.

  1. Once the captions have been completed, you will receive an email that will return to the 3PlayMedia site and directly to the file. You can also go to My Files and navigate to your program’s folder in the left sidebar.

Requesting Audio Descriptions

How do I know if I need an Audio Description?

If your video contains important information that is communicated only visually—to the point at which a non-sighted user would fail to benefit from the video’s intention—then you need to request an Audio Description for the video.

Luckily, 3Play provides excellent Audio Description services, and requesting them is integrated into the Caption request process. It’s simply an add-on service!

How do I request an Audio Description?

To request an Audio Description, you follow the same instructions within the captioning a video section above this page for requesting captioning services for your video, except during Step 2: Add Optional Services, you’ll find this menu:

In order to add the Audio Description service to your caption request, you’ll need to select Audio Description. It’s impossible to request an Audio Description without first requesting captioning.

Video Tutorials

Upload via Youtube link: If program YouTube channel is not a connected account to 3PlayMedia

Retrieve SRT file: If uploaded via Youtube link, you must retrieve SRT file and send to social team to manually upload to YT

Upload via Connected account: If program YouTube channel is a connected account to 3PlayMedia, captions will automatically be uploaded to YouTube video